Shipment & Delivery Policy

* Orders are packed and shipped Monday – Friday only. Orders placed on Saturday and Sunday and selected holidays are processed on the next business day.

* Hamper will be delivered within 7 working days after order placement.

• * Delivery time frame 10 am - 5 pm. (No specific time allowed)

* We ship goods via local express by Best Express courier services for outskirt area and Klang Valley by our inhouse driver. When your parcel is sent out, you will get the information via email.

* If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed until all information are verified by the buyer.

* The delivery may be delayed or undelivered hamper(s) due to:

1. i) Recipient not at the delivery address given during the time of delivery
2. ii) Wrong address provided
3. iii) Unable to contact the recipient during the time of delivery

* There will be a 50% surcharge for any cancellation of confirm order. We refuse cancellation if hamper had sent out. 

* The refund will be made automatically to the buyer’s credit/debit card, eWallet, or original method of payment within (4) weeks.

* We reserve the right to substitute any item that is equivalent or other item depending on stock availability without prior notice.

* No guarantee of prompt delivery if order made a week before the festival.

* Undelivered hamper(s) will be sent to the buyer.